DELIVERY AND RETURNS

We at Callidsign offer free shipping for all orders above Rs.999/- All orders are shipped within 5 - 7 business days, so you can expect a delivery between 7 - 10 days. You will get a confirmation mail once we receive your order.

In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.

We only make use of reliable courier companies and/or Speed Post. Callidsign is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of Callidsign. We shall endeavor to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.

In the unlikely event that delivery is not possible for any reasons outside the control of Callidsign , including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force majeure events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.

Return/ Refund/ Replacement:

If you have received a damaged product :

  • Do not worry. Drop us a mail at help@callidsign.in with images of the damaged product within 15 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred. 

  • Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

    What do I do if I don't like the product I received ?

  • Drop us a mail and you could just ship the product back to us to the address which will be given in the mail. But please note that the products purchased can be returned (unopened / unused without damage and with all the tags intact) within 15 days of receiving the order and please pack the items securely to prevent any loss or damage during transit.

  • You can opt for a refund also. The refund will be processed in 5 working days and it can reflect in your account in 7-10 business days from the refund processed date.

  • Please make sure that the return product is packed well to avoid any damages in transit. The product should be returned in its original state for the refund / code to be processed.

  • Shipping charges are non-refundable. 

  • No return / refund / exchange is possible for customised products unless it is damaged. 

Cancellation :

  • Please mail us at help@callidsign.in for cancellation request if your order has not been shipped yet.

  • Orders can be cancelled only if it has not been shipped from our warehouse. 

  • No cancellation applicable for customised products once the order is placed. 

  • Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. 

  • Once shipped, we will not consider cancellation requests.

  • If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.

Refund for the cancelled order :

  • If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.

  • Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.

Processing Orders

Our business hours are 11 am to 6 pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours please email us at callidsign@gmail.com and we will respond as soon as possible.

Care Instructions

If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product. 

Measurements/dimensions of products

Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes slightly vary.

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